FAQs
Shipping
This section provides information about the delivery options available for Peien cat litter, including home delivery services and conditions for free delivery.
Can Peien cat litter be delivered to my home?
Yes, Peien will have the courier for your order. If you purchase any bags of cat litter, you can enjoy home delivery service.
How long will it take to get my orders?
Delivery usually takes between 3-5 business days. However, delivery times may vary depending on your location and any external factors affecting courier services.
Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email to track your delivery.
Product Features and Usage
Learn about the specific features of Peien cat litter, including its deodorizing properties, packaging details, and recommendations for optimal usage.
What do "Fight Odours" and "long lasting odours control" on the cat litter packaging mean?
"Fight Odours" and "long lasting odours control" mean that in testing environment, Peien's Odour Suppression Cat Litter has a more noticeable odour suppression effect and a longer-lasting effect compared to other regular cat litter. The actual effectiveness may vary depending on the environment.
Why is there more tofu litter on the surface but no Odour Suppression black core when I open Odour Suppression Tofu?
Due to the different densities of the three types of particles, the bentonite tends to settle at the bottom. This does not affect its use. To ensure the cat litter has good deodorizing and water-absorbing performance, it is recommended to stir the cat litter evenly with a scoop after pouring it out.
Will the non-vacuum packaging of the cat litter affect its usage?
No, the non-vacuum packaging design is intended to reduce the chances of the bag breaking due to impacts during transportation. It is recommended to seal the opened cat litter bag and store it in a cool, dry place to prevent moisture.
Transition and Disposal Guidelines
This section provides guidance on how to transition your cat to new Peien cat litter and proper disposal methods to ensure safety and efficiency.
I'm worried my cat won't adapt to the new cat litter. Do I need a transition period when changing cat litter?
It is recommended to pour about 2-3 centimeters of Peien cat litter on top of the existing cat litter. Once your cat gets used to it, gradually increase the amount of Peien cat litter until it completely replaces the old one.
Can I flush clumps of cat litter down the toilet?
Since Black Core cat litter contains crushed bentonite, it does not have water-soluble properties. Therefore, it is not recommended to flush the clumps down the toilet.
Voucher Usage
This section answers common questions about how to use vouchers for purchasing Peien cat litter, including eligibility and restrictions.
How can I use voucher?
To use a voucher, enter the voucher code during the checkout process. Make sure the voucher is valid and meets the terms and conditions, such as minimum purchase requirements. If the voucher is applied successfully, the discount will be reflected in your total amount. Please note that vouchers cannot be combined with other promotions unless stated otherwise.
What should I do if my voucher code doesn't work?
If your voucher code doesn't work, please double-check that you have entered it correctly and that it is still valid. Ensure that your order meets all the terms and conditions of the voucher. If the problem persists, contact our customer service team for assistance. They will help you resolve the issue and ensure you can use your voucher.
Oh My Meow Vouchers
- The "Oh My Meow" voucher can be used for purchasing all items EXCEPT Bean Series Tofu (Classic Tofu, Minion Tofu, Advanced Tofu) on our website.
- The voucher is non-transferable and cannot be exchanged for cash.
- The voucher cannot be combined with other promotions or discounts unless explicitly stated.
- The voucher must be used before the expiration date indicated on it.
- The voucher code must be entered at checkout to redeem the discount.
Jom Karnival Vouchers
- The "Jom Karnival" voucher can be used for purchasing all items EXCEPT Bean Series Tofu (Classic Tofu, Minion Tofu, Advanced Tofu) on our website.
- The voucher is non-transferable and cannot be exchanged for cash.
- The voucher cannot be combined with other promotions or discounts unless explicitly stated.
- The voucher must be used before the expiration date indicated on it.
- The voucher code must be entered at checkout to redeem the discount.
WTC Kucing Ekspo Vouchers
- The "WTC Kucing Ekspo" voucher can be used for purchasing all items EXCEPT Bean Series Tofu (Classic Tofu, Minion Tofu, Advanced Tofu) on our website.
- The voucher is non-transferable and cannot be exchanged for cash.
- The voucher cannot be combined with other promotions or discounts unless explicitly stated.
- The voucher must be used before the expiration date indicated on it.
- The voucher code must be entered at checkout to redeem the discount.